Ask the Community
Groups
Live Connect File Manager fix for Internet Explorer - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>SYMPTOMS:</p> <p>Error appears when clicking on File Manager in Live Connect</p> <p><img src="/attachments/token/yGikpNJlNCafZDMN24fLupK9U/?name=file+manager.png-550x0.png" alt="file_manager.png-550x0.png" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p>SOLUTION:</p> <p>Fixes "FailedToCreateAdapter" error in Kaseya 6.3 and later when trying to use Live Connect > File Manager from Internet Explorer.</p> <p>Extract FileManagerX63.dll to the following location on the "browser" computer (the computer you are logging on to Kaseya from): -</p> <ul><li> Windows Vista/2008 and above - C:\Users\[username]\AppData\Local\Kaseya\PluginManager\IE</li> <li> Windows XP/2003 - C:\Documents and Settings\[UserName]\Local Settings\Kaseya\PluginManager\IE </li> </ul><p>This fix has be tested on VSA versions 6.3, 6.5, 7.0, 8.0 </p> <p> </p> </article> </main>