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Monitoring Alerts stay stuck in processing while creating a ticket - Connect IT Community | Kaseya
<main> <article class="userContent"> <p> </p> <h3 data-id="problem">Problem</h3> <p>You have set up Monitoring Alerts to Flow into Service Desk as Tickets but when reviewing these Alarms in Monitoring > Alarm Summary you see that alerts are stuck at processing</p> <p><img src="/attachments/token/0hLvX0a4KuokWAkSTblURQ1aM/?name=Microsoft+Office+2010_20150121_13-11-21.jpg" alt="Microsoft_Office_2010_20150121_13-11-21.jpg" width="829" height="51" class="embedImage-img importedEmbed-img"></img></p> <h3 data-id="cause">Cause</h3> <p>This can occur for two reasons:</p> <ol><li>You have the Email Reader in Ticketing Enabled</li> <li>The Alarm Mapping procedure assigned to the Service Desk is Faulty</li> </ol><h3 data-id="resolution">Resolution</h3> <ul><li>Please make sure that the configuration to set up monitoring alerts to flow into the service desk has been set up properly as per this below KB article: <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/entries/36190878-How-To-Setup-Monitoring-Alerts-to-Flow-into-Service-Desk-as-Tickets">https://helpdesk.kaseya.com/entries/36190878-How-To-Setup-Monitoring-Alerts-to-Flow-into-Service-Desk-as-Tickets</a> </li> <li>Please make sure you have disabled email reader in Ticketing>Email Reader>Disabled Email Reader</li> </ul><p><img src="/attachments/token/Jz8Nre8AugmiYsp9JjcXq76jF/?name=APAC+VSA+R8_20150121_13-05-48.jpg" alt="APAC_VSA_R8_20150121_13-05-48.jpg" class="embedImage-img importedEmbed-img"></img></p> <p>If these steps do not help, please raise a ticket with KaseyaSupport, and please mention this KB article as a reference for steps already tried</p> <p> </p> <p>Applies to </p> <p>Kaseya Service Desk</p> <p> </p> <p> </p> </article> </main>