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Do NOT use c:\windows\ for the Kaseya agent working Directory - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM</strong><br>You are seeing various problems with agent behaviour, including, but not limited to</p> <ul><li>Audit Data not being returned</li> <li>KSDU scans not returning data</li> <li>Domain Watch not returning data</li> <li>KAV updates not working</li> <li>Agent procedures failing with "permissions" errors</li> </ul><p><br><strong>CAUSE</strong><br>The agent working directory (Agent tab -> Working Directory), is set to c:\windows, or a subdirectory, such as c:\windows\temp, or c:\windows\kworking<br>The Windows directory has very restrictive permissions and as such, using this directory or sub-directories as a location for the Kaseya working directory should never be used.<br><br><br><strong>WORKAROUND / RESOLUTION</strong><br>Leave the default setting on the Agent Tab -> Working directory page as c:\kworking, or feel free to change to c:\MyCorpTemp, but do not use c:\windows\, or c:\program files\ for this setting.</p> </article> </main>