Ask the Community
Groups
Remote control disabled from agent menu - can it be re-enabled by VSA user? - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="question">Question</h3> <ul><li>remote control to an agent is disabled</li> <li>is there any way for Kaseya VSA user to re-enable it?</li> </ul><h3 data-id="answer">Answer</h3> <ul><li>no, the only place that remote control can be enabled or disabled is the Kaseya Agent system tray menu on the managed machine<img src="/attachments/token/SH9kjpTaSDuX9O7PutYzLrJ11/?name=1.png" alt="1.png" class="embedImage-img importedEmbed-img"></img></li> <li>the option to disable remote control can be removed from the agent menu using <em>Agent > Configure Agents > Agent Menu</em> page, but this will not re-enable remote control if already disabled</li> </ul> </article> </main>