Troubleshooting - Deleted tests are re-appearing - Connect IT Community

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Troubleshooting - Deleted tests are re-appearing - Connect IT Community | Kaseya

PROBLEM:

Deleted few tests from the devices but these tests are keep appearing again and again.

RESOLUTION:

Deleted tests will not ever be reconfigured unless the device is set for auto rediscovery.

Should the incident reoccur, to provide timely support, kindly provide the following:
* screenshot indicating the department, device and test name in question
* screenshot indicating the device properties and the test(s) properties
* approximate time when the tests were noted to have reappeared.
* a zip of the entire logs directory on the BVE (you may exclude the jms.log and service.log files if they are large)

Please do not upload files here. Please upload the files to an existing/new ticket opened with Support

APPLIES TO:

All versions of Traverse