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Troubleshooting - Deleted tests are re-appearing - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM:</strong></p> <p>Deleted few tests from the devices but these tests are keep appearing again and again.</p> <p><strong>RESOLUTION:</strong></p> <p>Deleted tests will not ever be reconfigured unless the device is set for auto rediscovery.</p> <p>Should the incident reoccur, to provide timely support, kindly provide the following: <br>* screenshot indicating the department, device and test name in question <br>* screenshot indicating the device properties and the test(s) properties <br>* approximate time when the tests were noted to have reappeared. <br>* a zip of the entire logs directory on the BVE (you may exclude the jms.log and service.log files if they are large)</p> <p>Please do not upload files here. Please upload the files to an existing/new ticket opened with Support</p> <p><strong>APPLIES TO:</strong></p> <p>All versions of Traverse</p> </article> </main>