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Kaseya and machines without persistant disks such as Thin clients and Citrix PVS - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Symptom</strong></p> <p>While you're able to to install an agent on some machines without persistent disks such as Thin client and Citrix PVS, Various functions stop working. </p> <p>This is typically seen by performance counters not working <strong>as an example.</strong></p> <p> </p> <p><strong>Previous</strong><strong> attempts to resolve</strong></p> <p>While you may have resolved the issue yourself by following KB's like this</p> <p><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fhelpdesk.kaseya.com%2Fentries%2F103515666-Troubleshooting-Service-Check-Monitoring">https://helpdesk.kaseya.com/entries/103515666-Troubleshooting-Service-Check-Monitoring</a></p> <p>Or by logging a support ticket with Kaseya the problem reoccurs in a short time. </p> <p> </p> <p><strong>Problem</strong></p> <p>For Kaseya to function reliably it needs to be able to write to the disk and registry and have those changes persist after a reboot. Unfortunately Thin clients and Citrix PVS will revert to a previous state constantly removing any changes that were made to them. This will leave the machines out of sync with the Kserver and many other functions will simply fail.</p> <p> </p> <p><strong>Resolution</strong></p> <p>In the case of monitoring the resolution is to monitor the machines externally with Kaseya network monitoring or Traverse. </p> <p> </p> <p><strong>Affected versions</strong></p> <p>6.3,6.5,7,8,+</p> <p> </p> </article> </main>