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The agent icon does not show for multiple users when logged into a windows server ( including Terminal servers ) - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="symptom"><strong>Symptom</strong></h3> <p>The agent icon does <strong>not</strong> show for multiple users when logged into a windows server ( including Terminal servers ) </p> <h3 data-id="resolution"><strong>Resolution</strong></h3> <p>Please add the "-remote" option to the registry as per this KB instructions.</p> <p><strong><a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229011388-Adding-the-remote-tag-for-KaUsrtsk-exe-on-Windows-Agents">https://helpdesk.kaseya.com/hc/en-gb/articles/229011388-Adding-the-remote-tag-for-KaUsrtsk-exe-on-Windows-Agents</a></strong></p> <p>Please check the following registry keys: -</p> <p><em>32-bit operating systems</em></p> <p>In the key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Kaseya Agent Service Helper</p> <p>Locate the Kaseya entry with KaUsrTsk.exe in the Data section. Edit this data value and add a space and the term -remote</p> <p><em>64-bit operating systems</em></p> <p>In the key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run\Kaseya Agent Service Helper</p> <p>Locate the Kaseya entry with KaUsrTsk.exe in the Data section. Edit this data value and add a space and the term -remote</p> <p><strong>The Registry change </strong></p> <p>Prior to the registry change if you remoted to a server you may not see the agent icon in the system tray. Post the change if you <strong>Log off and back in</strong> you will see the Agent icon. This still works as described in the current and previous versions of Kaseya at the time of writing. </p> <p> <strong>Greater clarification </strong></p> <p>The last line of the documentation (Log off and log back in, You will see the icon) assumes that there are no other users logged on at the time.</p> <p>Making this registry change will <strong>not e</strong>nable the agent icon to be displayed in every session when multiple users connect to the server (like a terminal server). The Agent icon can only be shown once per server. The first user that logs into the server will be the only one able to see the icon.</p> <p> <strong>Resolution</strong></p> <p>There is no known resolution or workaround at this time.</p> <p> </p> <p> </p> <p> </p> </article> </main>