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Troubleshooting: Tests do not appear to be reporting correctly (reporting Unknown for instance) - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM:</strong></p> <p>Certain tests do not report accurate values</p> <p> </p> <p><strong>RESOLUTION:</strong></p> <p><strong>Determining Test Status</strong></p> <p>The first step would be to know more about the status of the test. Please see</p> <p><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.zendesk.com%2Fentries%2F103521236-How-to-review-a-warning-critical-unknown-error-in-the-web-interface">https://kaseya.zendesk.com/entries/103521236-How-to-review-a-warning-critical-unknown-error-in-the-web-interface</a></p> <p> </p> <p><strong>Determining Threshold Violation History:</strong></p> <p>It is also helpful to get the test threshold violation history to see how the test is changing status. </p> <p>That is obtained by navigating to Reports --> Custom --> Threshold Violation History</p> <p> </p> <p><strong>Determining Test parameters:</strong></p> <p>It is also helpful to be able to review the test properties:</p> <p>That is obtained by navigating to Status --> Devices --> click on the device in question --> click on the pencil icon at the right for the test in question </p> <p> </p> <p><strong>Obtaining logs from the DGEX and DGE:</strong></p> <p>A zip of the logs from the DGEX and the DGE would be very helpful. We are looking for test values and status changes that may be recorded in the monitor.log* files. Other files may also prove helpful.</p> <p> </p> <p><strong>For SNMP tests only:</strong></p> <p><strong>Running snmpwalk, probesnmptests:</strong></p> <p>It would be helpful to see what the device reports outside of the Traverse environment. Please review <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.zendesk.com%2Fentries%2F102482363-Troubleshoting-No-SNMP-tests-disvovered">https://kaseya.zendesk.com/entries/102482363-Troubleshoting-No-SNMP-tests-disvovered</a> and provide the information related to snmpwalk and probesnmptests</p> <p> </p> <p><strong>Additional Troubleshooting:</strong></p> <p> <strong>Determining netstat data:</strong></p> <p>Please provide data as described in <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/entries/101058386">https://helpdesk.kaseya.com/entries/101058386</a></p> <p> </p> <p><strong>APPLIES TO:</strong></p> <p>All versions of Traverse</p> </article> </main>