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Offsite synthetic full backups do not run if folder and volume backups scheduled on same agent - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="problem">Problem</h3> <ul><li>a backup agent has both Folder and Volume backups scheduled</li> <li>volume backups are replicated offsite, and have the "synthetic full" option enabled</li> <li>after one successful cycle, subsequent synthetic full backups stop being processed on the offsite server</li> <li><em>Backup Status</em> page shows that jobs are queued, but not marked as "ready to go", even though all dependent files have been replicated</li> <li><em>Backup Status</em> page does not display the "full" image file (volBackup.TIB) for the last completed synthetic full, even though the file is present on disk</li> </ul><p><img src="/attachments/token/xEAv8fMjEsiEsW0qjhhsOjobW/?name=volfolder1.png" alt="volfolder1.png" width="890" height="368" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><img src="/attachments/token/rIvDdoXes1bT0Gykxxy0BcSQs/?name=volfolder2.png" alt="volfolder2.png" width="895" height="408" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <h3 data-id="cause">Cause</h3> <ul><li>The problem has been documented.</li> </ul><p> </p> <h3 data-id="resolution">Resolution</h3> <ul><li>The only way to work around this problem is to avoid scheduling folder backups on agents where "synthetic full" feature is used.</li> <li> Follow the steps in <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/entries/102008793">this article</a> to restart synthetic full backups on an agent that has been affected. </li> <li><strong><em>This article will be updated when a solution is available.</em></strong></li> </ul><p> </p> <h3 data-id="applies-to"><strong>Applies to</strong></h3> <p>Kaseya VSA (Backup module) - v6.5 and above</p> <p>Acronis client v11.x</p> <p> </p> </article> </main>