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Disk backup images no longer contain all the partitions shown on Schedule Volumes page - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM</strong></p> <ul><li> on Backup > <em>Schedule Volumes</em> page, an agent is configured to back up a disk </li> </ul><p><img src="/attachments/token/la5uOR3ZhsC0nNRtyqYjxh91S/?name=disk+selector.png" alt="disk_selector.png" width="794" height="276" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <ul><li>recent backup images created by the agent <strong><em>do not contain</em></strong> one or more of the partitions that the Kaseya shows as belonging to the selected disk (for example, the E partition shown above)</li> <li>backup logs may show a sudden, unexpected change to the size of the images</li> </ul><p> </p> <p><strong>CAUSE</strong></p> <ul><li>physical disk data shown on <em>Schedule Volumes</em> page is collected when Backup client installation is verified (which usually only runs after installation or upgrade)</li> <li>if physical disk layout has changed since the last time installation was verified, the data may no longer be correct</li> <li>if a partition is no longer on the selected disk, it will not be backed up</li> </ul><p> </p> <p><strong>SOLUTION</strong></p> <ul><li>to ensure the data is correct, go to <em>Backup > Install/Remove</em> page and run "verify installation" - this will update the information on Schedule Volumes page if any changes have been made since last "verify"</li> <li>if hardware changes are made frequently (as occurs in some VM environments, for example), selecting partitions for backup (instead of disks) will ensure that a specific partition is always selected for backup, but please note that <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/entries/32410363">MBR may not be backed up when selecting partitions</a> </li> </ul><p> </p> <p><strong>APPLIES TO</strong></p> <ul><li>Kaseya VSA (Backup module) - all versions</li> </ul> </article> </main>