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Backup client install fails - incomplete installer download - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="problem"><strong>PROBLEM</strong></h3> <p>When installing Backup client (Acronis) to an agent: -</p> <p>- <em>Backup > Install/Remove</em> page prompts to reboot the agent</p> <p>- after reboot, status changes to "verify failed"</p> <p>- agent procedure log has the error shown below</p> <p> </p> <blockquote class="blockquote"> <p>12:47:49 pm 15-Dec-14 Finish Backup Installation *System* Script Summary: Failed THEN in step 4</p> <p>12:47:49 pm 15-Dec-14 Finish Backup Installation *System* FAILED in processing THEN step 4, Write File, with error Invalid Parameter, Source = C:\Kaseya\WebPages\ManagedFiles\VSAHiddenFiles\BUDR\AcronisAgentCore.msi, Destination = c:\kworking2\AcronisAgentCore.msi</p> </blockquote> <p> </p> <h3 data-id="cause"><strong>CAUSE</strong></h3> <ul><li>The problem has been documented.</li> </ul><p> </p> <h3 data-id="solution"><strong>SOLUTION</strong></h3> <p>A patch has been released for VSA R9, and is planned for R8.</p> <h4 data-id="vsa-r9"><strong>VSA R9</strong></h4> <p>A fix is included in patch release 9.0.0.5: -</p> <p><em>Fixed an issue that caused the installation of the Backup client to an endpoint to fail. (IP-520/EDGE-312)</em></p> <h4 data-id="vsa-r8">VSA R8</h4> <p>A fix is included in patch release 8.0.0.15: -</p> <p><em>Fixed an issue that caused the installation of the Backup client on endpoints to fail. (IP-557/EDGE-312)</em></p> <h4 data-id="vsa-r7">VSA R7</h4> <p>Server must be updated to R8 or R9.</p> <p>This <strong><em>workaround</em></strong> can be used to deploy Backup client to affected agents: -</p> <p>1) on the Kaseya server, create a folder called "BUDR" under C:\Kaseya\WebPages\ManagedFiles\VSASharedFiles</p> <p>2) copy these files to the new folder from C:\Kaseya\WebPages\ManagedFiles\VSAHiddenFiles\BUDR</p> <p>- AcronisAgentCore.msi</p> <p>- AcronisAgentWindows.msi</p> <p>- AcronisAgentWindows.mst</p> <p>- AcronisCommandLineTool.msi</p> <p>- AcronisManagementConsole.msi</p> <p>3) in VSA, go to <em>Agent Procedures > Schedule/Create</em>, select a folder and click the "Import Folder/Procedure" button</p> <p>4) select the <em><strong>Procedure Deploy backup client.xml</strong></em> file attached below</p> <p>5) schedule the imported procedure on the affected agent(s) - it will download the required files using a different mechanism to the built-in procedure, and run the install commands</p> <p>6) when the custom procedure finishes, reboot the agent machine, then go to <em>Backup > Install/Remove</em> page and use "verify install" button to bring it under management</p> <p> </p> <p> </p> <p> </p> <p><strong>APPLIES TO</strong></p> <p>Kaseya VSA - v7.0, R8</p> </article> </main>