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After upgrading, Service Desk is now installed - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>Problem: When Service Desk is installed during upgrade, system will activate Service Desk by default. If Ticketing is being used post-upgrade, clients will see the change when they want to submit tickets through Live Connect.</p> <p>Resolution: To fix this issue using an account that has SD Admin Role type (you can try first with a Master account) and do the following:<br> 1- Go to Service Desk > Global Setting <br> 2- Click on Edit. <br> 3- Uncheck the checkbox next to "Activate Service Desk?"</p> <p> </p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/C4M1UFZFY0UX/12-15-2014-15-12-35.png" alt="" class="embedImage-img importedEmbed-img"></img></p> </article> </main>