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(KAV) Master: General Alert Issues - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>Below is a list of general troubleshooting steps you can take to resolve issues with the alert functionality of Kaseya Anti-Virus. If any of the procedures below do not resolve your issue, please contact Kaseya Support at your earliest convenience.</p> <div> <a name="toc" id="toc"></a><strong>Table of Contents</strong> <ul><li><a rel="nofollow" href="#1">KAV Alerting Every Hour/Non-Stop (VSA 6.3, VSA 6.5, R7, R8)</a></li> <li><a rel="nofollow" href="#2">KAV Alerts Not Sending Emails/Creating Tickets (VSA 6.3, VSA 6.5, R7, R8)</a></li> <li><a rel="nofollow" href="#3">KAV Alert Profiles Appear in Both KAV and KAM (VSA 6.3, VSA 6.5, R7, R8)</a></li> </ul></div> <hr></hr><p><small><a rel="nofollow" href="#toc">Back To Top</a></small></p> <h1 data-id="kav-alerting-every-hour-non-stop"> <a name="1" id="1"></a><strong>KAV Alerting Every Hour/Non-Stop</strong> </h1> <p><strong>Applies To: On-Premise/SaaS</strong></p> <p><strong><strong>Applies To Versions: VSA 6.3, VSA 6.5, R7, R8, KAV6, KAV10, KAV (classic)</strong></strong></p> <p>By design, KAV alerts are set up to trigger one alert per machine per hour. A Feature Request has been created by the community to see this changed, please add your support by voting on it here: <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/entries/44983138-KAV-and-KAM-alerts">https://helpdesk.kaseya.com/entries/44983138-KAV-and-KAM-alerts</a></p> <p> </p> <p>If you have confirmed the original alert issue has been resolved on the endpoint, but alerts keep occurring, please contact Kaseya Support.</p> <hr></hr><p><small><a rel="nofollow" href="#toc">Back To Top</a></small></p> <h1 data-id="kav-alerts-not-sending-emails-creating-tickets"> <a name="2" id="2"></a><strong>KAV Alerts Not Sending Emails/Creating Tickets</strong> </h1> <p><strong><strong>Applies To: On-Premise/SaaS</strong></strong></p> <p><strong><strong><strong>Applies To Versions: VSA 6.3, VSA 6.5, VSA 7.0, VSA 8.0, KAV6, KAV10, KAV (Classic)</strong></strong></strong></p> <p>First, confirm that the alert profile settings are correct and that the endpoint in question is linked to it:</p> <p><img src="/attachments/token/9VgK5W5a1pPv5OGRdVUTnlDd1/?name=kav-alert-profiles.PNG" alt="kav-alert-profiles.PNG" class="embedImage-img importedEmbed-img"></img></p> <p><img src="/attachments/token/CiOOaQ17xMQePG4ksAH7Bg84K/?name=kav-applied-endpoints-alert.PNG" alt="kav-applied-endpoints-alert.PNG" class="embedImage-img importedEmbed-img"></img></p> <p>Second, If emails are set as an action, please check the outgoing mail queue. Located in System>Server Management>Outbound Email and confirm that the alert emails have not been created or if they are set to failed/queued.</p> <p><img src="/attachments/token/4PTHvRsbMpg6hBBtHVfaSiZWE/?name=kav-message-queue.PNG" alt="kav-message-queue.PNG" width="953" height="265" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p>If the issue persists after confirming settings and the endpoints above, please contact Kaseya Support.</p> <hr></hr><p><small><a rel="nofollow" href="#toc">Back To Top</a></small></p> <h1 data-id="kav-alert-profiles-appear-in-both-kav-and-kam"> <a name="3" id="3"></a><strong>KAV Alert Profiles Appear in Both KAV and KAM</strong> </h1> <p><strong><strong>Applies To: On-Premise/SaaS</strong></strong></p> <p><strong><strong><strong>Applies To Versions: VSA 6.3, VSA 6.5, R7, R8, KAV6, KAV10, KAV (Classic)</strong></strong></strong></p> <p>By design, KAV and KAM alert profiles are linked.A Feature Request has been created by the community to see this changed, please add your support by voting on it here: <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/entries/105310576-KAM-KAV-alert-profiles-Seperate-the-alerts-for-KAV-and-KAM">https://helpdesk.kaseya.com/entries/105310576-KAM-KAV-alert-profiles-Seperate-the-alerts-for-KAV-and-KAM</a></p> </article> </main>