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Logging onto multiple private sessions as the same Windows user - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM</strong></p> <ul><li>you are connected to an agent with Kaseya Remote Control (KRC) private session</li> <li>while connected, the same Windows user is logged in again from another KRC private session</li> <li>both sessions are disconnected, and the Windows user session is logged out</li> </ul><p> </p> <p><strong>CAUSE</strong></p> <ul><li>by design, the Windows user session is automatically logged out when a private session is disconnected</li> <li>when logging in to the 2nd session as the same Windows user, that sessions "takes over" the user session, which causes the original session to be disconnected</li> <li>the disconnection of the original session triggers the user to be logged out of Windows, which in turn causes the 2nd session to be disconnected</li> </ul><p> </p> <p><strong>SOLUTION</strong></p> <ul><li>a Windows user can only be logged on from one session at the same time</li> <li>if multiple Kaseya users want to log on as the same Windows user at the same time, they must use a shared session</li> </ul> </article> </main>