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KAM Install Fails With "Unable to expand User Shell" in Install Log - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Problem</strong>: KAM installation fails with "Internal error: Failed to expand shell folder constant "userappdata" (install log located in <kworking>\KAM\logs)</p> <p> </p> <p><img src="/attachments/token/sswv3xWFK0JTbiJArvOmpFKJb/?name=12-8-2014+12-06-30+PM.png" alt="12-8-2014_12-06-30_PM.png" width="602" height="184" class="embedImage-img importedEmbed-img"></img></p> <p><strong>Solution</strong>:</p> <p>As indicated in the Malwarebytes install logs, this may be attributed to a Microsoft issue on that endpoint. It has been recommended by Malwarebytes Support to run the article fix as outlined in the Microsoft article below:</p> <p><a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.microsoft.com%2Fkb%2F886549">http://support.microsoft.com/kb/886549</a></p> <p><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fforums.malwarebytes.org%2Findex.php%3F%2Ftopic%2F106442-cannot-install-malwarebytes%2F">https://forums.malwarebytes.org/index.php?/topic/106442-cannot-install-malwarebytes/</a></p> <p>If those machines are running Windows 8 or above, please follow the steps below:</p> <p>1.Click on “Start-Run, type “regedit” (without the quotes) <br>2. Back up the registry<br>3.Navigate to this registry path:<br>HKEY_CURRENT_USER --> Software --> Microsoft --> Windows --> Current Version --> Explorer --> User Shell Folders</p> <p>4.Clear the key: Recent (right mouse click on the key/folder, choose “Delete”)</p> <p>5. Close the Registry Editor and restart the computer.</p> <p>6. Try another installation.</p> </article> </main>