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Master Admin role permissions lost - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM</strong><br>You cannot see the System tab -> User Roles page when logging in as a Master Admin. You have no other roles with this access, so you are locked out of the roles page and cannot correct this issue.<br><br><strong>CAUSE</strong><br>Someone has modified the role permissions for the Master Admin and removed this page for the role permissions.<br><br><strong>SOLUTION</strong><br>This requires a change to the database. If you are confident running SQL queries, see below. If you are not happy doing this, please raise a support ticket and reference this KB article.<br><br>DELETE FROM funcaccess WHERE admingroupid=2</p> <p><strong>Be cautious when using this SQL query as it deletes records</strong></p> <p><br><strong>OTHER INFORMATION</strong><br>None</p> </article> </main>