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Collect KDB logs for support - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>QUESTION</strong></p> <p>How do I collect Kaseya Data Backup Logs<br><br><strong>ANSWER</strong></p> <p>Please go to the page below and at the end of the Agent Name Alt+LeftClick</p> <p>> Data Backup > Backup > Status</p> <p> </p> <p><img src="/attachments/token/9N7WlTD2ApVTWpYPpG77CMZoO/?name=Collect_KDB_logs.png" alt="Collect_KDB_logs.png" width="516" height="290" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <ul><li>What you will then see is an 'uploading logs' status in a pop up - When it is finished you will have a link to download the logs - it will download the following zip file</li> </ul><p> KOBAgentLogs.zip</p> <p> </p> <p><img src="/attachments/token/Zrnh7ZCu3w00ZokP72ISgvb4c/?name=download_log.png" alt="download_log.png" width="240" height="105" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <ul><li>If the agent is backing up to a Private Storage Server we will also need the log below - This is the agent default install directory</li> </ul><p>C:\Program Files (x86)\Kaseya\<serverguid>\PrivateStorage.log<br><br><strong>APPLIES TO<br><br></strong>Kaseya VSA, KOB, Kaseya Online Backup, KDB, Kaseya Data Backup</p> </article> </main>