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Traverse: Maximum query thread limit reached - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM:</strong></p> <p>Test Status Message: Maximum query thread limit reached</p> <p> </p> <p><strong>CAUSE:</strong></p> <ul><li>If your wmi test change from OK/WARNING/CRITICAL to "UNKNOWN" state</li> </ul><p> </p> <p>e.g from this image (click: Status > Devices):</p> <p><img src="/attachments/token/yZrxgi8Q4qpxrgKKUyB27C6VD/?name=Image2.jpg" alt="Image2.jpg" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p>To unknown status: </p> <p><img src="/attachments/token/qookAAYIUM971UlLi6vGVcwbC/?name=Image3.jpg" alt="Image3.jpg" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p>And if you review the error you see: "Maximum query thread limit reached" (<a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.zendesk.com%2Fentries%2F103521236-How-to-review-a-warning-critical-unknown-error-in-the-web-interface%29">https://kaseya.zendesk.com/entries/103521236-How-to-review-a-warning-critical-unknown-error-in-the-web-interface)</a><br><br></p> <p><img src="/attachments/token/sFqvIOYQaDNDWtUcA9d1Tcf7I/?name=Image+1.jpg" alt="Image_1.jpg" class="embedImage-img importedEmbed-img"></img></p> <p><br>In correlation you will see in <traverse_home>/logs/nvwmiqd.log<br><br>(WARN) [thread-5016] Approaching maximum queue size of 1500; Current queue size is 1495<br>(WARN) [thread-5016] Approaching maximum queue size of 1500; Current queue size is 1497<br>(ERROR) [thread-5016] Maximum queue size of 1500 reached; Subsequent queries will be discarded<br><br><br>(ERROR) [thread-109] \\10.10.10.6\\\root\cimv2?admin; class="Win32_PerfRawData_DHCPServer_DHCPServer"; property=OffersPersec; @; queryId=160; Unable to connect to server: Connection failed<br>(ERROR) [thread-142] \\10.10.10.135\\\root\cimv2?admin; class="Win32_Service"; property=Started; Name="McAfeeEngineService"; queryId=1279; Unable to connect to server: Connection failed<br>(ERROR) [thread-149] \\10.27.10.6\\\root\cimv2?admin; class="Win32_PerfRawData_NTDS_NTDS"; property=LDAPActiveThreads; @; queryId=1291; Unable to connect to server: Connection failed<br>(ERROR) [thread-216] \\10.10.14.16\\\root\cimv2?admin; class="Win32_PerfRawData_DNS_DNS"; property=UDPResponseSent; @; queryId=24696; Unable to connect to server: Connection failed</p> <p><br>This 4 ip's are monitored servers with wmi test configured.<br><br></p> <p><strong>RESOLUTION:</strong></p> <ul><li>Troubleshoot steps:</li> </ul><p><br>1. suspend all WMI tests in Traverse for these IP addresses<br>2. Review WMI configuration on this servers:</p> <p>- validate with wbemtest from the DGE/DGEX to the remote system<br>- stop and restart (in appropriate maintenance windows) the Windows Management Instrumentation service and/or the Remote Registry services on the target server</p> <p>3. Once you have confirmed that WMI communication between DGE/DGEX is working properly, restart Traverse WMI Daemon<br>4. Resume all suspended WMI tests</p> <p> </p> <p><strong>APPLIES TO:</strong></p> <p>All versions of Traverse</p> </article> </main>