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Agent Procedures show as Pending Approval - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="problem">Problem</h3> <p>You have written an Agent Procedure but when you try to run it, you receive a message <br>"Agent procedure could not be run because it is either not signed or not approved, or both."</p> <h3 data-id="cause">Cause</h3> <p>In version 7 and above, Agent Procedures must be approved by a Master admin before they can be executed - this is a security feature. Procedures written by Master admins are automatically approved.</p> <h3 data-id="solution">Solution<strong><br></strong> </h3> <p>If the procedure was written by a Standard admin then please request a Master admin to log in, go to the Agent Procedures -> Approval page and approve the Agent Procedure.</p> <p>If there is nothing listed as Pending Approval, then it is possible that the procedure has already been approved but has been modified since approval.</p> <p>A Master admin can simply edit the procedure and re-save it for the approval to be re-set.</p> <p>If the procedure is a system one, it may be that the automatic approval process that ran at the time of the upgrade did not complete successfully or completely, leaving some system procedures unapproved.</p> <p>If this is the case, the Kaseya Support team can help resolve this by re-starting the background procedure to re-approve these procedures. Please raise a Support Ticket referencing this KB article and this can then be corrected for you.<br><br><strong>ADDITIONAL INFORMATION</strong><br><br>If this does not resolve the issue, please raise a Support Ticket letting us know that you have performed the steps in this article.</p> <p><strong>APPLIES TO</strong></p> <p>VSA Version 7 upwards</p> </article> </main>