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Mounting Acronis image is successful but no drive letter assigned - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="problem">Problem</h3> <p>When mounting an Acronis image from a volume backup, the user interface reports that the mount was successful, but no new drive letter is visible in Windows.</p> <p>The problem occurs on <em>Acronis v11.5</em> agents when mounting from: -</p> <p>- the Kaseya web interface (<em>Backup > Recovery > Explore Volumes</em> page)</p> <p>- the <em>Kaseya Backup "local UI"</em> (KaseyaBackupLocalUI.exe)</p> <p>- <em>Acronis Management console</em></p> <p> </p> <h3 data-id="cause">Cause</h3> <p>The problem has been documented.</p> <h3 data-id="resolution">Resolution</h3> <p>There are several workarounds available: -</p> <p>1) use Windows tools (diskmgmt.msc or diskpart.exe) to manually assign the drive letter after mounting<br>2) mount the image using <em>Acronis Management Console</em>, and select mount "for all users" instead of "for current user only", as shown below (by default, mount is for the logged in user only)<br>3) if only small files / folders need to be restored, "explore" the image using right-click menu on .tib file instead of mounting <em>(NB - this method requires Acronis Management Console to be installed and does not support restoring larger file selections, e.g. >500Mb)</em></p> <p><em><img src="/attachments/token/JPIT6vJmLRTD2I1aiJyFo07jp/?name=mount+as+all+users.png" alt="mount_as_all_users.png" width="842" height="685" class="embedImage-img importedEmbed-img"></img></em></p> <p> </p> <p><em><strong>This article will be updated when a permanent solution is available.</strong></em></p> <p> </p> <h3 data-id="applies-to">Applies to</h3> <p>Kaseya VSA (v6.5 and above)</p> <p>Acronis Backup and Recovery v11.5</p> </article> </main>