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Troubleshooting: unable to create a tunnel to a device - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM:</strong></p> <p>Unable to create a tunnel to a device</p> <p> </p> <p><strong>RESOLUTION:</strong></p> <p>To verify that the Remote Access component is configured correctly, please log into a DGE or DGEx and issue these commands from a DOS command prompt:</p> <p><em>For revisions prior to 9.5.173;</em></p> <pre class="code codeBlock" spellcheck="false" tabindex="0">cd "C:\Program Files (x86)\Traverse"<br>apps\dropbear\bin\dbclient -T -N -y -g -I 900 -i "apps\dropbear\etc\dge_rsa_client_key.db" -L 1111:127.0.0.1:7661 -l user -p 7654 n.n.n.n</pre> <p><em>And for revision 9.5.173 and later;</em></p> <pre class="code codeBlock" spellcheck="false" tabindex="0">cd "C:\Program Files (x86)\Traverse"<br>apps\dropbear\bin\dbclient -T -N -y -g -I 900 -i "plugin\monitors\dge_client_key" -L 1111:127.0.0.1:7661 -l user -p 7654 n.n.n.n</pre> <p><br>where 'C:\Program Files (x86)\Traverse' is the Traverse installation directory, 'user' is a Traverse user account, and 'n.n.n.n' is the address of the BVE provided during installation.</p> <p>For further troubleshooting, please</p> <p>* attach a screenshot of the above commands on your sysytem<br>* zip and upload the 'apps\dropbear' directory to the associated ticket</p> <p> </p> <p>Please do not upload any attachments to this article.</p> <p> </p> <p><strong>APPLIES TO:</strong></p> <p>Traverse 9.5.173 and later</p> </article> </main>