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Cannot install KAV. Error FAILED to load KAV: Install KAV (ID = 339). Error: This agent procedure has not been approved yet - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>QUESTION</strong></p> <p>When trying to install Kaseya Antivirus (KAV) or Kaseya Antimalware (KAM) in an endpoint, the install fails with the following error(s):</p> <p>FAILED to load KAV: Install KAV (ID = 339). Error: This agent procedure has not been approved yet.<br>FAILED to load KAM: Install (ID = 901). Error: This agent procedure has not been approved yet.</p> <p><strong>ANSWER:</strong></p> <p><strong>Cause</strong>: We've seen issues where KAV/KAM sign their procedures when they start, but Internet Information Services (IIS) or Kaseya Application Firewall (KAF) may not yet be running, so the KAV/KAM signatures don't get processed. </p> <p><strong>Workaround for On-Premise Customers</strong></p> <ul><li>Please update to the latest patch (> 7.0.0.21).</li> <li>Restart the KAV and KAM services on the Kaseya Server (do NOT reboot the server), simply restart the services while all the other services are running.</li> </ul><p><em>This KB article will be updated when more information is known about a permanent solution.</em></p> <p><strong>Versions Affected</strong></p> <p>VSA v7.0 </p> </article> </main>