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Domain Logons Kaseya API - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Problem: </strong>You are trying to authenticate against the Kaseya WebAPI using domain credentials, but this is not working. </p> <p><strong>Cause: </strong>The Kaseya WebAPI does not support domain authentication.</p> <p><strong>Workaround / Solution: </strong>When authenticating against the WebAPI, you must use a native Kaseya account, not a domain account</p> <p><strong>Additional Information: </strong>When you log in to the web interface, and use a domain login, Kaseya kicks off a background script that runs a procedure on the domain controller to validate the login.<br> When accessing the API, the authentication is done directly against the Kaseya database's own user list and is not able to run the domain authentication procedure.</p> </article> </main>