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Troubleshooting: WMI tests stopped working - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>QUESTION</strong></p> <p>How do I do general troubleshooting for WMI tests that have stopped working?</p> <h3 data-id="resolution"><strong><br>RESOLUTION:</strong></h3> <h3 data-id="logs-needed">Logs needed:</h3> <p>* please zip and attach <TAVERSE_HOME>\logs from the DGEX (or DGE) monitoring the Windows devices<br> (if the logs when zipped are greater than 17M, please exclude huge files such as jms.log and service.log)</p> <p>* please review the NT Event Viewer for any pertinent information - especially the health of the service. You may save the<br> event and attach it to the ticket for review</p> <p><strong><br>APPLIES TO </strong></p> <p>All versions of Traverse </p> <p><strong><br>REFERENCE </strong></p> <p>None</p> <p><br>Note: <TRAVERSE_HOME> refers to the Traverse installation directory</p> <p>Please do not upload any files to this article. Please upload files to the support incident that you must open</p> </article> </main>