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Troubleshooting: Error when discovering/creating tests - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM:</strong></p> <p>Receiving the following error when trying to create a tests for a computer.</p> <p>wmi:Error performing WMI test discovery: 'DGE()' did not acknowledge the request -7938441712912885717 of type 'wmiTestDiscovery', make sure it is running.</p> <p>or</p> <p>snmp:Error performing SNMP test discovery: 'DGE(MYDGEX)' did not acknowledge the request -3730079788081259332 of type 'snmpTestDiscovery', make sure it is running.</p> <p> </p> <p><strong>CAUSE:</strong></p> <p>This error would generally indicate one of three things:</p> <ol><li>The time on the DGE is not synchronized. You may further review this by logging in as superuser and navigating to Superuser --> Health and reviewing the 'Time Offset' column.</li> <li>The 'Data Gathering Engine' component on the DGE is not running.</li> <li>The 'WMI Query Daemon' component on the DGE is not running.</li> </ol><p> </p> <p><strong>RESOLUTION:</strong></p> <p>* Make sure the BVE and/or DGE servers are synced to an accurate NTP source.</p> <p>* If it is either of the latter two, please start the component from the Traverse Service Controller. If the component in question is unable to stay running, please zip the <TRAVERSE_HOME>\logs directory and upload them to the ticket.</p> <p> </p> <p><strong>APPLIES TO:</strong></p> <p>All versions of Traverse </p> <p> </p> <p><strong>REFERENCE:</strong></p> <p>None</p> </article> </main>