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Files appear corrupt after restoring from Server 2012 de-duplication enabled volume - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>SYMPTOMS</strong></p> <ul><li>backup was taken of a Windows Server 2012 volume with de-duplication enabled</li> <li>folder, disk, or volume backup was successfully verified</li> <li>when performing a file/folder based restore, data within some files appears to be corrupt (for example, opening a Word document displays strange characters instead of the original content)</li> </ul><p><strong>CAUSE</strong></p> <p>Acronis does not support file-level backup and file recovery, including file recovery from a disk backup, of de-duplication enabled volumes - <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fwww.acronis.com%2Fen-gb%2Fsupport%2Fdocumentation%2FABR11.5%2F%2323538.html">http://www.acronis.com/en-gb/support/documentation/ABR11.5/#23538.html</a></p> <p> </p> <p>Further information about Server 2012 de-duplication can be found here - <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Ftechnet.microsoft.com%2Fen-us%2Flibrary%2Fhh831602.aspx">http://technet.microsoft.com/en-us/library/hh831602.aspx</a></p> <p> </p> <p><strong>SOLUTION</strong></p> <p>To successfully recover files from de-duplication enabled volumes, it is necessary to the restore the whole disk or volume. Files can be copied from the recovered volume back to the original location using Windows.</p> <p> </p> <p><strong>APPLIES TO</strong></p> <p>Kaseya Backup (v6.5 and above)</p> <p>Acronis Backup and Recovery v11.5</p> </article> </main>