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Unable to use KAV (Kaspersky) user interface from remote control session - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>SYMPTOMS</strong></p> <p>When remote controlling an agent with KAV client (Kaspersky) installed, it is not possible to access the KAV user interface. The window opens, but it's unresponsive.</p> <p> </p> <p><strong>CAUSE</strong></p> <p>KAV has a feature called "Self Defense" which blocks access from third party programs. This feature is enabled by default in the KAV profile to prevent malicious programs from changing AV protection settings.</p> <p> </p> <p><img src="/attachments/token/XpuHngJ6qN2SqiM3NT2ITQX8P/?name=self+defense.png" alt="self_defense.png" width="868" height="213" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><strong>SOLUTION</strong></p> <p>If Kaseya has patch version 7.0.0.18 or higher, adding the remote control executable to trusted application exclusions in the KAV profile will by-pass the Self Defense feature.</p> <p>An alternative work-around is to temporarily switch off the "Self Defense" feature in the AV profile when access to KAV UI is needed in remote session.</p> <p><img src="/attachments/token/xOEMX9prwy6AMHw3IiS9vWYHi/?name=kavtrusted.png" alt="kavtrusted.png" width="881" height="362" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><strong>APPLIES TO</strong></p> <p>Kaseya Remote Control (KRC)</p> <p>Kaseya Anti-Virus (KAV)</p> </article> </main>