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Deploying a new message rule file - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>QUESTION</strong></p> <p>How do I deploy a new message rule file?</p> <p><br><strong>RESOLUTION</strong></p> <p><strong>Validation:</strong></p> <p> Once the file is ready, you may test the file as following (applies both to SaaS customers and on premise customers) :</p> <p>* place the file on the DGE/DGEX receiving the trap under <TRAVERSE_HOME>\plugin\messages<br>* Navigate to Superuser --> Health --> left click on the gear icon (for the DGE/DGEX receiving the messages) and select 'Reload Config Files'<br>* Simulate a trap from the target system<br>* Ensure the trap is seen on the Event Manager console as you expect it to<br>* For troubleshooting, review <TRAVERSE_HOME>\logs\messages.log on the DGE/DGEX for clues<br>* Once testing is complete, remove the file from under <TRAVERSE_HOME>\plugin\messages</p> <p> </p> <p><strong>Deployment:</strong></p> <p>When deploying a new message rule file, please follow the below steps:</p> <p>* Copy the rule file to <TRAVERSE_HOME>\plugin\messages (on the BVE) (<strong>SaaS</strong> customers - kindly open a support ticket and attach the rule file there. Support will notify you once the files are made available on the SaaS server)</p> <p>* Log into the traverse web application as the superuser account</p> <p>* Navigate to 'Superuser --> Health' page and confirm in the 'remarks' column that the configuration has just been updated on the appropriate (DGE or DGEx) server. If necessary wait a minute or so, then refresh the page.</p> <p>* Navigate to Superuser --> Health --> left click on the gear icon (for the BVE and all DGEs/DGEXs receiving the messages) and select 'Reload Config Files'</p> <p><img src="/attachments/token/LAZ0TwVQPdKQYdbQHsRnaaa2v/?name=delete_component.JPG" alt="" width="880" height="327" class="embedImage-img importedEmbed-img"></img></p> <p> You should now be able to receive traps on the DGE (or DGE-X) with the supported handling from the rule file. </p> <p> <br><strong>APPLIES TO</strong><br>All versions of Traverse</p> <p><strong>REFERENCE <br></strong>To read about message rules in general - <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2FWebHelp%2FEN%2Ftv%2F9040000%2F%2316774.htm">Message Handler</a> (ensure you are reviewing the most current version as well)</p> </article> </main>