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Troubleshooting: Generate a thread/stack dump for a Traverse component - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>QUESTION</strong></p> <p>How do I generate a thread/stack dump for a Traverse component for troubleshooting?</p> <p><strong><br>RESOLUTION</strong></p> <p> To generate a thread dump of the Data Gathering Engine (DGE) from a shell prompt on a Linux server, where TRAVERSE_HOME is the installation directory:</p> <p><strong>1. Determine the version of the Traverse jar file</strong></p> <p>Replace traverse-9.3.jar. in the below example if necessary. Determine the version of the Traverse jar file under TRAVERSE_HOME. </p> <p><strong>2. Generate the thread/stack dump</strong></p> <p><strong>Linux</strong></p> <div> <pre class="code codeBlock" spellcheck="false" tabindex="0">cd TRAVERSE_HOME apps/jre/bin/java -classpath webapp/WEB-INF/lib/traverse-9.3.jar com.zyrion.traverse.utils.FullThreadDump localhost:7692 > /tmp/7692_thread.dump </pre> </div> <p>/tmp/7692_thread.dump is the thread/stack dump that should be uploaded in the ticket created with Support. Do not upload it here.</p> <p><strong>Windows</strong><br>from a command prompt on a Windows server</p> <div> <pre class="code codeBlock" spellcheck="false" tabindex="0">cd TRAVERSE_HOME apps\jre\bin\java -classpath webapp\WEB-INF\lib\traverse-9.3.jar com.zyrion.traverse.utils.FullThreadDump localhost:7692 > 7692_thread.dump </pre> </div> <p>To collect thread dumps for the other Java based Traverse components, substitute the appropriate TCP port number in the commands (the :port number and the file name) above from this list:</p> <p>Web Application - 7691<br>Data Gathering Engine - 7692<br>Message Handler - 7693<br>Correlation and Summary Engine - 7696</p> <p> </p> <p><strong>APPLIES TO</strong></p> <p>All Traverse versions</p> <p><br><strong>REFERENCE </strong></p> <p>See also <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/229043968">Heap dump collection on DGE/DGEX (Linux)</a></p> </article> </main>