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Tests not updating - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM</strong></p> <p>Why are the tests not updating?</p> <p><strong>CAUSE</strong></p> <p>If the status, results, and duration of all tests on a DGE Extension are all unknown this might be caused by the inability of the DGE extension (DGEx) to connect to TCP port 9443 on the upstream DGE.</p> <p>This may also be indicated in 'monitor.log' on the DGEx by an entry such as:</p> <pre class="code codeBlock" spellcheck="false" tabindex="0">2014-07-14 19:25:31,089 dc.DCMessageConsumer[ActiveMQ Session Task-1]: (WARN) Unable to communicate with upstream DGE; Results will be stored locally while attempting to restore connection</pre> <p>The key entry here is: <strong>(WARN) Unable to communicate with upstream DGE; Results will be stored locally while attempting to restore connection</strong></p> <p> </p> <p><strong>RESOLUTION</strong></p> <p>This may be resolved by confirming:</p> <ol><li> the configured IP address of the upstream DGE is correct for this DGEx by navigating to 'Superuser->DGE Mgmt->Update'</li> <li>connectivity from the Extension to TCP port 9443 on the upstream DGE at the address specified in step (1). To do so 'telnet' from a Windows command prompt on the DGEx:</li> </ol><p>telnet upstream_dge_ip_or_fqdn 9443</p> <p>or access the following URL from a web browser:</p> <p><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fupstream_dge_ip_or_fqdn%3A9443%2Fdc" rel="noopener nofollow">https://upstream_dge_ip_or_fqdn:9443/dc</a> </p> <p>Once changes are made to the DGEx configuration on the web app, you will need to restart the DGE component on the DGEx for the changes to take effect.</p> <p>Once this issue is resolved, the DGEx will be able to forward its test results to the upstream DGE as indicated in 'monitor.log' on the DGEx:</p> <pre class="code codeBlock" spellcheck="false" tabindex="0">2014-07-15 14:01:29,723 m.d.DCTestResultMessageConsumer[ActiveMQ Session Task-407668]: (INFO \) Published 30 test results to upstream DGE</pre> <p> </p> <p><strong>APPLIES TO</strong></p> <p>All versions of Traverse.</p> <p> </p> <p><strong>REFERENCE</strong></p> <p>None.</p> </article> </main>