Ask the Community
Groups
Traverse installation/upgrade issues - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM:</strong></p> <p>Traverse install or upgrade did not complete successfully.</p> <p> </p> <p><strong>RESOLUTION:</strong></p> <p>From the affected systems, would you please zip and attach the <TRAVERSE_HOME>\Kaseya_Traverse_InstallLog.log directory from each of the affected systems?</p> <p>Also, would you please check if Anti-Virus software is running on the systems? If so, please disable it until after the upgrade is completed.</p> <p> </p> <p><strong>APPLIES TO:</strong></p> <p>All versions of Traverse</p> <p> </p> </article> </main>