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The Email Reader's log reports the error "wodPop3 Error: Login ERROR: The service has not been started. - Connect IT Community | Kaseya
<main> <article class="userContent"> <div> <strong>Problem</strong><br>Tickets do not appear to be created when sending emails to the address checked by the email reader.<br><br>The Email Reader's log reports the error "wodPop3 Error: Login ERROR: The service has not been started.". All subsequent log entries fail in a similar fashion. The Email Reader reports as not able to connect, and clicking Connect Now results in a failed connection.<br><br>Looking at the services on the VSA server, there does not appear to be a service WODPOP3 running.<br><br>05/25/2008 22:57:11 KEmailReader Begins <br>05/25/2008 22:57:12 0 Emails, 0 Tickets Added, 0 Tickets Updated <br>05/25/2008 22:57:12 KEmailReader Ends <br><br>05/25/2008 23:01:10 KEmailReader Begins <br>05/25/2008 23:01:11 wodPop3 Error: Login ERROR: The service has not been started. <br>05/25/2008 23:01:11 0 Emails, 0 Tickets Added, 0 Tickets Updated<br><strong> </strong> </div> <div> </div> <div><strong>CAUSE</strong></div> <div> This was caused by an issue on the Microsoft Exchange server running the POP server.<br><strong> </strong> </div> <div> </div> <div><strong>RESOLUTION</strong></div> <div> Rebooting the Exchange server resolved the issue.<br><strong> </strong> </div> <div> </div> <div><strong>APPLIES TO</strong></div> <div> Ticketing tab<br>Email reader<br>Microsoft Exchange<br>POP </div> </article> </main>