Ask the Community
Groups
How can I verify my server can connect to the Relay service - Connect IT Community | Kaseya
<main> <article class="userContent"> <div> <p><strong>QUESTION</strong></p> <p>How can I confirm the BYOD Gateway server is setup to support the Relay service?</p> <p><strong>ANSWER</strong></p> <p>BYOD Gateway connects to Relay service to communicate with Secure Suite clients.</p> <p>Port 443 is the outbound port used by a gateway to communicate with the Relay service over SSL. There is no inbound port for used for Relay.</p> <p>Verify that you have outbound access to Relay service by running the Scout utility available at the bottom of this FAQ. If you connect to the Internet via a proxy server make sure Scout reports the proxy server name used. If you use a proxy server but it is not a system defined resource then you may have to give Scout the proxy server information.</p> <p>1. Download the Scout utility to the system you intend to install the BYOD gateway on.</p> <p>Scout checks for required server components like .NET Framework as well as connectivity to the relay and provisioning services.</p> <p>Run Scout with an -h command line parameter for supported command line options</p> <p>Run Scout with –r command line parameter to specify a relay service to test. By default Scout tests the US East relay service. Scout.exe –r ? will show all the available relay service options to test.</p> <p>2. Run scout.exe to output log information to the command window. You should text similar to:</p> <p>Kaseya Scout 0.3.4 - gateway pre-deployment check</p> <p>Gateway machine info - OK</p> <p>- FQDN: <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fws-01.kaseya.com%2F" rel="noopener nofollow">ws-01.kaseya.com</a></p> <p>- IP: 10.0.0.9</p> <p>- CPU: Intel64 Family 6 Model 58 Stepping 9, GenuineIntel</p> <p>- OS: Windows-7-6.1.7601-SP1</p> <p>.NET framework availability - OK</p> <p>- .NET frameworks installed: v4 Full, v4 Client, v3.5 SP1, v3.0 SP2, v2.0 SP2</p> <p>Outbound proxy server info - OK</p> <p>- No system-defined HTTP/S proxy server detected</p> <p>Access to Internet using HTTP - OK</p> <p>- Confirmed by accessing <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fwww.google.com%2F" rel="noopener nofollow">http://www.google.com/</a></p> <p>Access to Internet using HTTPS - OK</p> <p>- Confirmed by accessing <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fencrypted.google.com%2F" rel="noopener nofollow">https://encrypted.google.com/</a></p> <p>Access to provisioning server - OK</p> <p>- Provisioning server <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fprovision.relay.kaseya.net%2F" rel="noopener nofollow">https://provision.relay.kaseya.net</a> reports version</p> <p>1.3.2</p> <p>Access to relay service 'us-east' (<a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fmq.us-east-1.relay.kaseya.net%3A443%2F" rel="noopener nofollow">mq.us-east-1.relay.kaseya.net:443</a>) - OK</p> <p>- Successful connection to relay server 'us-east'</p> <p>-----------------------------------------------SUMMARY----------------------------------------------</p> <p>All checks were successful. System appears ready for Kaseya BYOD Gateway.</p> <p>Report complete. Press Enter to exit:</p> <p>If Scout does not report any errors your server is ready to connect to the Relay service.</p> <p>Specifying a Proxy Server and Port</p> <p>If you connect to the internet via a proxy server make sure Scout reports the proxy server name used.</p> <p>If you use a proxy server but it is not a system defined resource then you may have to give Scout the proxy server information.</p> <p>Use the following to force Scout to use a specific proxy server if it does not find it by default.</p> <p>scout.exe -p <a href="http://proxyserver:proxyport" rel="nofollow">http://proxyserver:proxyport</a></p> <p>where proxyserver and proxyport are the hostname and port of your proxy server, respectively.</p> <p>The -p option tells Scout to use that proxy, not the system-defined one.</p> <p>If your proxy server requires basic authentication you can provide credentials by using</p> <p>proxy_server = <a href="http://proxyuser:proxypassword@proxyserver:proxyport" rel="nofollow">http://proxyuser:proxypassword@proxyserver:proxyport</a></p> <p>NTLM Authenticated Sites</p> <p>Scout can also be used to test the Internet Tunnel (page ) feature to NTLM authenticated sites using the following command line options:</p> <p>scout.exe -q -x -d -w <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsitename%2F" rel="noopener nofollow">http://sitename/</a> -u DOMAIN\username:password</p> <p>If scout returns a 200 status code, OK, then you should be able to configure the BYOD gateway to tunnel to the tested site.</p> <p> </p> <p>Download</p> <p><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fdownload.kaseya.com%2Fcomponents%2Fbyod%2Fscout%2Fscout.exe">Scout Utility</a></p> <p> </p> <p>APPLIES TO</p> <p>Kaseya BYOD Suite</p> </div> <div> </div> <div><a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fcommunity.kaseya.com%2Fkb%2Fw%2Fwiki%2Ftags%2FKaseya%2BBYOD%2BSuite%2Fdefault.aspx" rel="nofollow tag">Kaseya BYOD Suite</a>, <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fcommunity.kaseya.com%2Fkb%2Fw%2Fwiki%2Ftags%2Fresolution%2Fdefault.aspx" rel="nofollow tag">resolution</a>, <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fcommunity.kaseya.com%2Fkb%2Fw%2Fwiki%2Ftags%2FFAQ%2Fdefault.aspx" rel="nofollow tag">FAQ</a>, <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fcommunity.kaseya.com%2Fkb%2Fw%2Fwiki%2Ftags%2FBYOD%2Fdefault.aspx" rel="nofollow tag">BYOD</a></div> </article> </main>