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Obtaining ShadowProtect Recovery Environment - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>QUESTION</strong></p> <p>How do I obtain the ShadowProtect Recovery Environment?</p> <p><strong>ANSWER</strong></p> <p>Please follow the steps below:</p> <p>1) go to System Backup and Recovery > Images > Mount page</p> <p>2) click on Download Recovery ISO button</p> <p>3) click on Download the Environment</p> <p>Note: If you receive an error 404 or the page is not available when attempting to download the Recovery ISO, see <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/entries/33096303-Download-Recovery-ISO-link-is-broken">KB article KKB001039</a>.</p> <p>4) Review the END-USER LICENSE AGREEMENT FOR SELECT SHADOWPROTECT® SOFTWARE PRODUCTS, and click I accept button to access download manager and CD creation instructions</p> <p><img src="http://community.kaseya.com/resized-image.ashx/__size/550x0/__key/CommunityServer-Wikis-Components-Files/00-00-00-00-21/4807.1.png" alt="" class="embedImage-img importedEmbed-img"></img></p> <p><strong>FURTHER INFORMATION</strong></p> <p>The User Guide for Recovery Environment can be found <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2FWebHelp%2FEN%2FKSBR%2F1000000%2Findex.htm%2311737.htm" rel="noopener nofollow">here</a>.</p> <p><strong>APPLIES TO</strong></p> <p>Kaseya System Backup & Restore (KSBR) - v1.0</p> <p>StorageCraft ShadowProtect - All versions</p> </article> </main>