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How do I activate the KOB Billing process? - Connect IT Community | Kaseya
<main> <article class="userContent"> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <strong>QUESTION</strong><br><br>How do I activate the KOB Billing Process?<br><br><br><p><strong>ANSWER </strong></p> <p> 1. You will need to have access to your Kaseya Customer Portal account.<br>The portal is located at <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fportal.kaseya.net">https://portal.kaseya.net</a>. Accounts can be requested from the portal if not set up yet. <br>Kaseya Customer Service can help answer Portal activation questions if necessary.</p> <p> 2. Online Backup is like a utility (electricity, gas, etc): the service is either ON/OFF and billed according to consumption/usage.</p> <p> </p> <p><strong>Process</strong></p> <p>In order to purchase Online Backup, you must go through the following steps:</p> <p> 1. Download and install Online Backup</p> <p>Download KOB.exe from the Kaseya website and install on the customers Kaseya server.</p> <p> 2. Login to Customer Portal</p> <p>At the end the 14-day free trial, the administrator will be prompted that your trial of Online</p> <p>Backup has expired with instructions to navigate to the Kaseya Portal to enable your account for continued use.</p> <p>You will be instructed to navigate to the Customer Portal (<a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.kaseya.net%2FvsaPres%2FWeb20%2Fcore%2FKHome.aspx%3FfirstIn%3DTrue%26ReferringWebWindowId%3D3eda4b1e-7dbf-4ed0-bad5-1427d0a677de" rel="noopener nofollow">portal.kaseya.net</a>), and select the “Kaseya Portal > My Account > Online Backup” link in the left pane. </p> <p> 3. Review pricing and terms</p> <p>You need to review the pricing, and accept the terms and conditions (click the check-box below), then press “Activate Billing”.</p> <p>Note: there is NO quantity, number of seats or agents, number of license to specify. This is not a shopping cart. This procedure is just about activating the Online Backup service and associating it with a credit card number.</p> <p> 4. Select Credit Card</p> <p>You then need to select the credit card you want to use for your monthly Online Backup bill. The credit cards currently on file are listed on the page below.</p> <p>After selection of the credit card, select “Purchase”. This process activates the system. The first invoice will be processed in 30 days.</p> <p> 5. Confirmation</p> <p>This page just confirms that payment has been set up for Online Backup.</p> <p>Nothing is billed at this point. Online Backup charges will hit your credit card at the end of the cycle, i.e. about 30 days after viewing this message.</p> <p> </p> <p>Congratulations, Online Backup is now activated on your Kaseya Server!</p> <p> </p> <p><strong>MORE INFORMATION</strong></p> <p>How do I add a new Credit Card?<br><br> 1. Add a new credit card</p> <p>Instead of using one of the credit cards on file, you can choose to add a new credit card to the list, and use it for Online Backup charges.</p> <p> 2. Fill new credit card form</p> <p>The following form needs to be filled and the information saved.</p> <p> 3. Online Backup page updated</p> <p>Once you have activated the KOB billing, the Online Backup page will be updated with Invoice and Real-time usage information. The pricing will also still be accessible.</p> <p>You will then be able to set up reports within Kaseya to show you the usage for Online Backup per customer site so you can bill your customers accordingly.</p> <p><strong>APPLIES TO</strong></p> <p>Kaseya VSA, KDB, Data Backup, KOB, Kaseya Online Backup</p> </div> <p> </p> </div> <div> </div> <div> <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fcommunity.kaseya.com%2Fkb%2Fw%2Fwiki%2Ftags%2FKOB%2Fdefault.aspx" rel="nofollow tag">KOB</a>, <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fcommunity.kaseya.com%2Fkb%2Fw%2Fwiki%2Ftags%2Fkaseya%2Bonline%2Bbackup%2Fdefault.aspx" rel="nofollow tag">kaseya online backup</a>, <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fcommunity.kaseya.com%2Fkb%2Fw%2Fwiki%2Ftags%2Fdata%2Bbackup%2Fdefault.aspx" rel="nofollow tag">data backup</a>, <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fcommunity.kaseya.com%2Fkb%2Fw%2Fwiki%2Ftags%2Fhow_2D00_to%2Fdefault.aspx" rel="nofollow tag">how-to</a>, <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fcommunity.kaseya.com%2Fkb%2Fw%2Fwiki%2Ftags%2Fcore%2Fdefault.aspx" rel="nofollow tag">core</a> </div> <div> </div> </div> <div> </div> </div> <div> </div> </div> </div> <div> </div> <div> <div> <div> <div> <div> </div> </div> </div> <div> </div> </div> </div> </div> </div> </div> <div> </div> </div> </div> </article> </main>