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Unable to run Discovery LAN Watch - Status "Errored" - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="question">QUESTION</h3> <div> When running a Discovery LAN Watch, the message “Errored” is shown:<br><img src="http://community.kaseya.com/cfs-file.ashx/__key/CommunityServer-Wikis-Components-Files/00-00-00-00-21/7167.KKB001014.jpg" alt="" class="embedImage-img importedEmbed-img"></img><br><div></div> <div>When reviewing the Discovery probe’s Agent Procedure Logs further, the Quick Scan procedure fails in Step 17.</div> </div> <div><img src="http://community.kaseya.com/cfs-file.ashx/__key/CommunityServer-Wikis-Components-Files/00-00-00-00-21/5861.KKB001014_2D00_2.jpg" alt="" class="embedImage-img importedEmbed-img"></img></div> <h3 data-id="answer"><br>ANSWER</h3> <div>Discovery LAN Watch uses a known network scanner that some AV/Security software automatically blocks and prevents execution unless AV/Security exclusions are set. </div> <div> </div> <div>To resolve this issue, please add exclusions to the “LANWatch” folder located in the Agent install folder (e.g. C:\Program Files\Kaseya\<Kaseya GUID>\LANWatch\) and the Agent working directory (e.g. C:\kworking). In some cases, it is also needed to add exclusions to the nmap.exe executable itself (e.g. C:\Program Files\Kaseya\<Kaseya GUID>\LANWatch\nmap.exe). </div> <div> </div> <div>After the exclusions are set, within the AV/Security software, please delete the LANWatch folder (e.g. C:\Program Files\Kaseya\<Kaseya GUID>\LANWatch\) and rerun a new LAN Watch scan from the Discovery module. This will recreate the LAN Watch file(s) and allow the nmap.exe process to run. </div> <div> </div> <div>If the directions above do not resolve the issue, please create a support ticket for further assistance.<br><br>APPLIES TO</div> <div>Kaseya Discovery (KDIS)</div> </article> </main>