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Backup failed - Backup process could not start because the Acronis registry key is missing - Connect IT Community | Kaseya
<main> <article class="userContent"> <div><strong>PROBLEM</strong></div> <div>Backup log reports "Backup failed - Backup process could not start because the Acronis registry key is missing".</div> <div> </div> <div><strong>CAUSE</strong></div> <div>The Acronis client has been uninstalled or the installation is corrupt.</div> <div> </div> <div><strong>SOLUTION</strong></div> <div>Schedule a new installation of the Kaseya Backup client using the Backup > Configure > Install/Removefunction. This will install or repair the Acronis client. If the new installation is successfully verified, test the backup again.</div> <div> </div> <div><strong>FURTHER INVESTIGATION</strong></div> <div>If the new installation fails, please refer to <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/entries/32463313-Backup-client-installation-failed" rel="noopener nofollow">KKB000818</a> for further troubleshooting steps.</div> <div> </div> <div>If the backup still fails with the same error after a new installation, please submit the following information to Kaseya support: -</div> <div> </div> <div>1) run regedit and export the Acronis registry key to a file: -</div> <div>- navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Acronis</div> <div>- right-click on "BackupAndRecovery" key and click "export"</div> <div>- save as .reg file</div> <div> </div> <div>2) Acronis install log (<AgentWorkingDirectory>\backupInstallLog.txt)</div> <div> </div> <div>3) Acronis Info tool report (see <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/entries/32393263-How-do-I-run-the-Acronis-Info-Report-Utility-" rel="noopener nofollow">KKB000732</a> for instructions)<br><br><strong>APPLIES TO</strong> </div> <div>Kaseya VSA, KBU, BUDR, Kaseya Backup, Acronis</div> </article> </main>