Ask the Community
Groups
What support do I need to diagnose Log Parser problems? - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>KB#: KKB000398</p> <p>QUESTION</p> <p>When reporting a problem with the Log Parser, there are several pieces of information that are required to track down any issues.</p> <p>ANSWER</p> <p>ZIP and send/attach the following files</p> <p>The log that you are trying to parse - c:\program files\myapp\logs\log_file.log<br>The log parser definition from the machine doing the log parsing - <kaseya temp dir*>\KlogConfig\LogParsers.xml</p> <p>Please tell us the name of the Log parser<br>Please tell us the machine that the log parser is running on<br>Please share the parser so that we are able to see and edit the parser if necessary.</p> <p>With this information we will be able to find any problems with the set and advise if changes are necessary.</p> <p>MORE INFORMATION</p> <p>Please note that the parser sets are a little different from other parts of kaseya.</p> <p> </p> <p>If I am checking a log and want to be alerted when $errorcode$ contains "failure" or "banned", i need to define 2 parser sets, i cannot use 1 set to look for the 2 messages, this is because the logic in the parser set uses the AND operator. Instead i have to have 2 sets - one that looks for errorcode=failure and another where errorcode=banned, the parser sets use the OR operator.<br><br><img src="http://community.kaseya.com/resized-image.ashx/__size/550x0/__key/CommunityServer-Wikis-Components-Files/00-00-00-00-21/7206.set1.jpg" alt="" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p> </p> <p>APPLIES TO</p> <p>Kaseya Support<br>Monitoring</p> </article> </main>