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Universal restore fails with "File 'restore_aw_assistant.exe', that is required for installation of device ..." - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>KKB# - KKB000821<br><br>SYMPTOMS<br><br>When trying to restore Windows 7 computer using Acronis Recovery CD (Universal Restore), error "File 'restore_aw_assistant.exe', that is required for installation of device ..." appears on screen.<br><br>CAUSE<br><br>Driver issue with older builds of Acronis boot CD<br><br>SOLUTION<br><br>Download the latest recovery CD ISO image from <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fdl.kaseya.com%2Fdownload%2Fsupport%2Fbudr%2Facronis%2Faur%2Fabr%2Fabr_aur.zip">here</a> .<br><br>If the problem persists, refer to the <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fcommunity.kaseya.com%2Fkb%2Fw%2Fwiki%2Fkaseya-backup-recovery-guide.aspx">Kaseya Backup recovery guide</a> for further troubleshooting steps.<br><br>APPLIES TO<br><br>Kaseya Backup<br>Acronis Backup and Recovery 10</p> </article> </main>