Ask the Community
Groups
What is my Customer ID and where do i find it? - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>KKB000793</strong></p> <p><strong>Question</strong></p> <p>What is my Customer ID (sometimes referred to as Server ID) and where do i find it?</p> <p> </p> <p><strong>Answer</strong></p> <p>The customer ID is a unique code used to identify Kaseya servers on our central licence server. It forms the first 6 characters of your licence code.<br><br>The ID is required when raising a support request, so that we can: </p> <p>1) confirm you are a Kaseya customer with software maintenance, <br>2) locate details about your server such as licence count and hotfix level, <br>3) log in to your server if you have enabled the Kaseya Support account,<br><br><br>The customer ID is located on the VSA login screen, the System tab -> License manager page, and the System tab -> Request Support page.<br> </p> <p><strong>Applies To</strong></p> <p>Kaseya On-Premise Servers</p> </article> </main>