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Backup fails with "Insufficient system resources exist to complete the requested service" - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>SYMPTOMS<br><br>Backup fails and Acronis log contains "Insufficient system resources exist to complete the requested service".</p> <p> </p> <div> <div><event id="8" level="4" module="1" code="502" time="1304089522" message="Operation with partition '0-0' was terminated. Details: <indent>Failed to create volume snapshot. Error code: 0x70021 Tag: 0x2CBDD167CBCA95A4 Failed to enumerate open files on the volume. Error code: 0x10C451 Tag: 0x14181C22EF45ADE6<strong> Insufficient system resources exist to complete the requested service Error code: 0xFFF0</strong> code = 2,147,943,850 (0x800705AA) Tag: 0xBD28FDBD64EDB8BC</indent>"line_tag="0xA164035B3FF39281" /></div> </div> <div> <div><event id="9" level="4" module="7" code="33" time="1304089522" message="Unable to create volume snapshot"line_tag="0x2CBDD167CBCA95A4" /></div> </div> <div> <div><event id="10" level="4" module="16" code="50257" time="1304089522" message="Failed to enumerate open files on the volume." line_tag="0x14181C22EF45ADE6" /></div> </div> <div> <div><a>-</a> <event id="11" level="4" module="0" code="65520" time="1304089522" message="<strong>Insufficient system resources exist to complete the requested service</strong>" line_tag="0xBD28FDBD64EDB8BC"></div> <div> <div> <div><field name="code" type="TULong64">2147943850</field></div> </div> <div></event></div> </div> </div> <div> <div><event id="12" level="4" module="100" code="103" time="1304089522" message="Failed to perform the backup operation." /></div> </div> <p> </p> <p><br>CAUSE<br></p> <p>Creation of Acronis backup snapshot consumes more system resource than is available to the backup process.</p> <p><br>SOLUTION</p> <p>Use the following suggestions to free up system resources:</p> <ul><li>If the operating system is Windows 2003 Server, delete /3GB /userva=3030 from boot.ini;</li> <li>In Windows Registry Editor, locate and change the following values (Start-Run -> regedit -> CTRL-F): <p>PagedPoolSize to Hex-Value ffffffff (see also Microsoft Knowledge Base Article: <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.microsoft.com%2Fkb%2F304101">Backup program is unsuccessful when you back up a large system volume</a>)<br>PoolUsageMaximum to Dez-Value 60</p> </li> <li>Increase the size of the desktop heap from 3072 KB to 4096 KB as described Microsoft Knowledge Base <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.microsoft.com%2Fkb%2F126962">Article 126962</a>: <p>Open the following value in Windows Registry Editor:</p> <p>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\SubSystems -> Windows</p> <p>And change the Value data to the following one:</p> <p>%SystemRoot%\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,4096,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16</p> </li> <li>In Windows Server System Performance switch to optimal performance for Background service and System cache.</li> </ul><p> </p> <div></div> <div>FURTHER INVESTIGATION</div> <div></div> <div>If you still encounter issues, please gather the following information and submit to Kaseya support: -</div> <div><ol><li>Acronis log of failed backup (go to Backup > Backup Sets > click on 'failed' hyper-link in results column)</li> <li> <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.zendesk.com%2Fentries%2F32393263-How-do-I-run-the-Acronis-Info-Report-Utility-">Acronis Info tool</a> output from Backup client</li> <li>details of any changes made after reading the Acronis article</li> </ol></div> <p> </p> <p> </p> <p>FURTHER INFORMATION<br><br>To access the Acronis log for a backup taken with Kaseya Backup, go to Backup tab > Backup Sets function and click the success/failed link in the "Result" column.</p> <p> </p> <p>APPLIES TO</p> <ul><li>Kaseya Backup (all versions)</li> <li>Acronis Backup and Recovery (all versions)</li> </ul> </article> </main>