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Operating system does not boot after restore using Acronis recovery CD (Universal Restore) - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>KB# - KKB000817</p> <p> </p> <p>SYMPTOMS<br></p> <ul><li>Restore is completed using the Acronis recovery CD (Universal Restore), but the operating system will not boot correctly.</li> <li>There may be a blue-screen (BSOD) or it may continually reboot.</li> </ul><p> </p> <p> </p> <p> </p> <p> </p> <p>CAUSE<br></p> <p>The recovery CD could not install drivers for a device critical for booting the operating system, such as motherboard or hard-disk.</p> <p><br>SOLUTION</p> <p>1) Use the most recent version of the Acronis Recovery CD, which you can download from <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fdl.kaseya.com%2Fdownload%2Fsupport%2Fbudr%2Facronis%2Faur%2Fabr%2Fabr_aur.zip">here</a> </p> <p> </p> <p>2) Go to the target hardware vendor's website and download all motherboard, chipset, RAID, SAS and SCSI drivers available for the particular machine model.</p> <p>(!) Make sure that you download drivers for the OS that will be restored to the target machine and also that drivers fit with the architecture of the OS (x32, x64)</p> <p> </p> <p>3) Save all downloaded files in one folder. Make sure that drivers are in SYS, OEM or INF format - these are the only formats that Acronis Universal Restore recognizes.</p> <p>(!) If drivers are delivered in .EXE packages they can be extracted usually. if necessary please contact hardware vendor support to get drivers in SYS, OEM or INF extension.</p> <p> </p> <p>4) Run the recovery and specify folder with the drivers for Universal Restore to search for the drivers<br><br>5) When the restore is completed, before you reboot, please collect a log of recovery operation (this will be required if system does not boot) - go to Help > Collect System Information in the recovery CD menu and save the output to a local or USB attached drive<br><br>6) If OS still does not boot after restore please collect the following logs necessary for investigation:<br><br> * recovery log (as collected on step 5)<br> * folder with the drivers<br> * what happens to the machine after the restore? (Black screen, BSOD?)<br> * get a photo or exact text message of BSOD<br><br>(!) If the system keeps rebooting instead of getting to BSOD, hit F8 and select the option Disable automatic restart on system failure.<br><br> * is it possible to boot into safe mode or "last known good configuration"?<br><br> * get a capture of Windows registry and ntbtlog.txt from restored system:<br> - Boot the computer from the recovery CD again<br> - Create files/folders backup of the following files:<br> \Windows\System32\Config\SYSTEM file<br> %windows%\ntbtlog.txt<br> - Send us the created *.tib file<br><br> * get a capture of Windows registry from source system (where backup was created) - you can do it in the same way as above (ntbtlog.txt from the source system is not necessary)<br><br> * collect Acronis report from the restored machine to get disk and partition layout:<br> <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fkb.acronis.com%2Fcontent%2F1638">http://kb.acronis.com/content/1638</a> </p> <p> </p> <p>FURTHER INVESTIGATION</p> <p>In most cases following steps 1-5 above will be enough, but if the issue persists, please collect all the information mentioned under step 6 and contact Kaseya support.</p> <p> </p> <p>RELATED ARTICLES</p> <p> </p> <p><br>KBU restore guide - <br><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fcommunity.kaseya.com%2Fkb%2Fw%2Fwiki%2Fbudr-explore-convert-restore-technical-guide.aspx">http://community.kaseya.com/kb/w/wiki/budr-explore-convert-restore-technical-guide.aspx</a> </p> <p> </p> <p>APPLIES TO</p> <ul><li>Kaseya Backup (all versions)</li> <li>Acronis TrueImage Server (all versions)</li> <li>Acronis Backup and Recovery (all versions)</li> </ul> </article> </main>