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Receiving the "ActiveX control kaxRemote.dll failed to load!" error in Firefox when starting RC session? - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>KB#: KKB000412</p> <div> QUESTION <p>When initiating Remote Control session from a Firefox browser, the following error message is displayed: <br><br>"ActiveX control kaxRemote.dll failed to load! -- Please check browser security settings.<br>Verify that signed ActiveX controls may be downloaded and run from this browser.<br>You are using the Firefox browser.<br>Remote control requires ActiveX.<br>Please install ActiveX into your browser and try again"</p> <p>How do I resolve this?</p> <p>ANSWER</p> <p>Firefox does not support ActiveX, which is used to download and run the Remote Control viewer.</p> <p>Use the manual download link below the message to download and run the viewer. This needs to be done every time you take control of a machine using Firefox.</p> <p>MORE INFORMATION</p> <p>N/A</p> <p>APPLIES TO</p> <p>Kaseya (v5.0 and above)<br>Mozilla Firefox</p> </div> <p> </p> </article> </main>