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End users receive unexpected patch update notification - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Problem:</strong></p> <p>End users receive the following pop-up notification on the endpoint during a Kaseya-scheduled patch installation:</p> <p><img src="http://community.kaseya.com/resized-image.ashx/__size/1000x0/__key/CommunityServer-Wikis-Components-Files/00-00-00-00-21/5008.Patch_5F00_UserActionRequiredNotification.png" alt="" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><strong>Cause:</strong></p> <p>The above Kaseya notification will appear on an endpoint any time a "User action required to install update" patch is included in the scheduled update cycle. Some patches require only that a user be logged into the machine. Other patches may require the user to respond to on-screen prompts. The level of interaction required is based on how Microsoft has coded the patch. </p> <p> </p> <p><strong>Solution:</strong></p> <p>This notification cannot be disabled; however, you can deny patches that require user interaction to prevent them from installing on endpoints. A patch requiring user interaction will appear with the notification "User action required..." If the patch attempts to install and fails, it will show on the patch status page on a per-endpoint basis in the "User Not Ready" column.</p> <p>These patches can also be identified on various pages throughout the Patch function. For example, on the Approval by Patch page, ensure the "Show Details" option is enabled:</p> <p><img src="http://community.kaseya.com/resized-image.ashx/__size/1000x0/__key/CommunityServer-Wikis-Components-Files/00-00-00-00-21/5483.Patch_5F00_ShowDetails.png" alt="" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p>The install notifications for individual patches will then be visible</p> <p><img src="http://community.kaseya.com/resized-image.ashx/__size/1000x0/__key/CommunityServer-Wikis-Components-Files/00-00-00-00-21/0083.Patch_5F00_UserActionRequiredDetail.png" alt="" class="embedImage-img importedEmbed-img"></img></p> <p>On the Machine Update page, select an individual machine. Patches that are flagged as "User action required..." will include that detail:</p> <p><img src="http://community.kaseya.com/resized-image.ashx/__size/1500x0/__key/CommunityServer-Wikis-Components-Files/00-00-00-00-21/5611.Patch_5F00_MachHistoryUAR.png" alt="" class="embedImage-img importedEmbed-img"></img></p> </article> </main>