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ISA / Forefront Server Configuration - Connect IT Community | Kaseya
<main> <article class="userContent"> <div> <p>KB # KKB000802</p> <p> </p> <div> <div> <ul><li> Question<br><br>I have recently setup a Microsoft Active Directory + ISA / Forefront Server network infrastructure in an environment with machines that have Kaseya Agents installed onto them. These Kaseya Agents now experience issues checking into the VSA. What do I do from here?</li> </ul></div> <br><div> <ul><li> Answer<br><p>You will need to update your ISA configuration with the proper rules & exceptions (specific to your site & your configured agent port) for it to work correctly with Kaseya Agents. If you are not able to do this, please visit the following ISA Support webpage for information & support from Microsoft regarding this particular product:<br><br><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fwww.microsoft.com%2Fforefront%2Fedgesecurity%2Fisaserver%2Fen%2Fus%2Fsupport-options.aspx">http://www.microsoft.com/forefront/edgesecurity/isaserver/en/us/support-options.aspx</a> (note the MSFT discontinued announcement in this)<br>Further options from this are noted here too - <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fblogs.technet.com%2Fb%2Fserver-cloud%2Farchive%2F2012%2F09%2F12%2Fimportant-changes-to-forefront-product-roadmaps.aspx">http://blogs.technet.com/b/server-cloud/archive/2012/09/12/important-changes-to-forefront-product-roadmaps.aspx</a></p> <p>Also, you may contact training@kaseya.com to setup time w/ Kaseya Professional Services to do this as well.</p> <p><br>-<br><br>The following is a temporary workaround to at least have your agents check-in, though other components of the Kaseya Agents may not work (ie.: Remote Control):<br><br>On the Active Directory Side, create or select an AD account that is a member of the Administrators group. <br><br>On the ISA software side, configure this same AD account to have full ISA-internet priveleges.<br><br>On the Kaseya Agent side, within the Agent > Configure Agents > Set Credential page, set the credential for these particular agents in this environment to reflect the username, password, and domain of this particular AD account.</p> </li> </ul></div> <br><div> <ul><li> Additional Information<br><p>MS Server 2003 Active Directory -<a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fwww.microsoft.com%2Fwindowsserver2003%2Ftechnologies%2Fdirectory%2Factivedirectory%2Fdefault.mspx">http://www.microsoft.com/windowsserver2003/technologies/directory/activedirectory/default.mspx</a><br><br>MS Server 2008 Active Directory - <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fwww.microsoft.com%2Fwindowsserver2008%2Fen%2Fus%2Factive-directory.aspx">http://www.microsoft.com/windowsserver2008/en/us/active-directory.aspx</a><br><br>Microsoft ISA Server - <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fwww.microsoft.com%2Fforefront%2Fedgesecurity%2Fisaserver%2Fen%2Fus%2Fdefault.aspx">http://www.microsoft.com/forefront/edgesecurity/isaserver/en/us/default.aspx</a><br><br>Kaseya Agents - <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2FWebHelp%2FEN%2FVSA-Online-Help.asp%3F250.htm">http://help.kaseya.com/WebHelp/EN/VSA-Online-Help.asp?250.htm</a></p> </li> </ul></div> <br><div> <ul><li> Applies To<br>Kaseya Agents<br>Microsoft ISA Server<br>Microsoft Active Directory</li> </ul></div> </div> <p> </p> <p> </p> </div> <div></div> <div><a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fcommunity.kaseya.com%2Fkb%2Fw%2Fwiki%2Ftags%2FMicrosoft%2BServer%2B2008%2Fdefault.aspx" rel="nofollow tag">Microsoft Server 2008</a>, <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fcommunity.kaseya.com%2Fkb%2Fw%2Fwiki%2Ftags%2FMicrosoft%2BISA%2BServer%2Fdefault.aspx" rel="nofollow tag">Microsoft ISA Server</a>, <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fcommunity.kaseya.com%2Fkb%2Fw%2Fwiki%2Ftags%2Fagent%2Fdefault.aspx" rel="nofollow tag">agent</a>, <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fcommunity.kaseya.com%2Fkb%2Fw%2Fwiki%2Ftags%2Fhow_2D00_to%2Fdefault.aspx" rel="nofollow tag">how-to</a>, <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fcommunity.kaseya.com%2Fkb%2Fw%2Fwiki%2Ftags%2Fcore%2Fdefault.aspx" rel="nofollow tag">core</a></div> </article> </main>