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Alert does not raise or delays alarms, tickets, emails - Connect IT Community | Kaseya
<main> <article class="userContent"> <div> <p><strong>Problem</strong><br>Alarms are delayed or not raised, emails delayed or not sent, tickets not raised or delayed and scripted actions not raised or run delayed when a particular alert occurs.<br>Checking the System tab > Statistics shows that there is a large number of Pending Alerts (300 or more). The number may fluctuate or may continue to increase, without ever reaching 0.<br><strong> </strong><br><strong>CAUSE</strong></p> </div> <div> There has been an issue processing the alerts, resulting in a large number of pending alerts. This may be because the system has been temporarily overwhelmed by a large number of incoming alerts, or because there has been an error in the background processing of alerts.<br><strong> </strong><br><strong>RESOLUTION</strong> </div> <div> Do the following steps, monitoring pending alerts stats on System > Statistics page after each step is completed to see if this resolves the issue.<br><br>1) Reapply Schema under the System > Configure tab.<br>2) Restart IIS using iisreset and Kaseya Server service on the Kaseya front end server.<br>3) Reboot the Kaseya server.<br>4) Raise a support call, referencing internal knowledge base article 297068. This is to ensure that we can diagnose the root cause of the problem before applying any further fixes.<br><br>Alternately, if you do not wish to interrupt access to your Kaseya server before engaging Kaseya support, raise the support call with the KB reference after reapplying the schema.<br><strong> </strong><br><strong>MORE INFORMATION</strong> </div> <div> <br><strong> </strong><br><strong>APPLIES TO</strong> </div> <div> Kaseya VSA<br>Monitor tab<br>System tab </div> </article> </main>