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Kaseya Backup client (Acronis) does not detect hard disks that are present in Windows - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>SYMPTOMS</strong><br><br></p> <ul><li>After installing Kaseya Backup client, Schedule Volumes page does not display a drive which is present in Windows</li> <li>? displayed instead of drive letter</li> <li>Backup may fail with "Failed to find hard disk n"</li> </ul><p><br><strong>CAUSE</strong><br><br>Drive may not have a valid MBR or a third party software is blocking the access to hard disk drives.<br><br><strong>SOLUTION</strong><br><br>Go to Backup > Install/Remove function and install the latest version of the Acronis client<br><br>If the issue persists, refer to this Acronis article - <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fkb.acronis.com%2Fcontent%2F1515" rel="noopener nofollow">http://kb.acronis.com/content/1515</a><br><br><strong>REQUIRED INFORMATION</strong><br><br>If the issue is still not resolved, submit the following information to Kaseya Support<br><br></p> <ul><li><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/entries/32393263-How-do-I-run-the-Acronis-Info-Report-Utility-" rel="noopener nofollow">Acronis Info report</a></li> <li>Screenshot of Windows Disk Management (Start-Run -> diskmgmt.msc)</li> <li>Drive list from Kaseya Backup (this can be found on the kserver in this location - C:\Kaseya\UserProfiles\<agentguid>\Audit\backupList.xml)</li> </ul><p><br><strong>APPLIES TO</strong><br><br>Kaseya Backup<br>Acronis Backup and Recovery 10</p> </article> </main>