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Gathering Agent Logs For Connectivity Issues - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="question">Question</h3> <p>What agent connectivity logs can I provide Kaseya to expedite support requests of this nature?</p> <h3 data-id="answer">Answer</h3> <p>You can provide Kaseya Support with the following logs, but you can also gather them using <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/233063328-Using-Kaseya-Support-gatherlogs-utility" rel="noopener nofollow">this KB article</a>.</p> <p><strong>Windows Machines: </strong>C:\Program Files (x86)\Kaseya\[AgentInstallDir]</p> <ul><li>AgentMon.log</li> <li>KasError.log</li> <li>KaseyaD.ini</li> </ul><p><strong>OS X: </strong>/Library/Logs/</p> <ul><li>KasError.log</li> </ul><p><strong>Linux: </strong>[AgentInstallDir]/var/logs/</p> <ul><li>KasError.log</li> </ul><p><strong>Note: </strong>Any system.log entries related to the Kaseya Agent and/or AgentMon:</p> <p>Gather more verbose-outputted information for better diagnostics by doing the following on affected systems:</p> <p>1- Run the following command to do so:</p> <p><strong> # echo 0x3ff > /opt/Kaseya/[AgentInstallGUID]/tmp/kAgentMask</strong></p> <p>2- Restart the agent if possible.</p> <p>3- Send us the Syslog from this system after that in a zip archive in your ticket.</p> <p>The Syslog will be in one of the following (check with your distro provider if not in either of these): </p> <p><strong>/var/log/messages</strong><br><strong>/var/log/Syslog</strong></p> <p><strong>Note:</strong> Default Linux Agent install path for Linux Agents is in <strong>/opt/Kaseya/<Agent-Instance-Guid> </strong></p> <p><br><strong>Applies to: </strong>Kaseya Agent (all types & versions).</p> </article> </main>