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Backup fails with "Invalid file reference" error in Acronis log - Connect IT Community | Kaseya
<main> <article class="userContent"> <p> </p> <p><strong>QUESTION</strong><br><br>Backup fails and Acronis log contains "invalid file reference" error.<br><br></p> <div><em> <event id="<strong>18</strong>" level="<strong>4</strong>" module="<strong>1</strong>" code="<strong>502</strong>" time="<strong>1313473175</strong>" message="<strong>Operation with partition '0-0' was terminated. Details: <indent>Invalid file reference. Error code: 0x7001A Tag: 0x89D94B01B483E1A4</indent></strong>" line_tag="<strong>0xA164035B3FF39281</strong>" /> </em></div> <p> </p> <div><em> <event id="<strong>19</strong>" level="<strong>4</strong>" module="<strong>7</strong>" code="<strong>26</strong>" time="<strong>1313473175</strong>" message="<strong>Invalid file reference</strong>" line_tag="<strong>0x89D94B01B483E1A4</strong>" /> </em></div> <p> </p> <div><em> <event id="<strong>20</strong>" level="<strong>4</strong>" module="<strong>100</strong>" code="<strong>103</strong>" time="<strong>1313473175</strong>" message="<strong>Failed to perform the backup operation.</strong>" /> </em></div> <p> </p> <p><br><strong>ANSWER</strong><br><br>This error is caused by file system or disk corruption.</p> <p>To resolve this run <strong>chkdsk /r /f </strong> on each drive being backed up (requires reboot).</p> <p> </p> <p>If the issue is unresolved: -</p> <p>1) back up each partition individually to isolate the source of the problem<br>2) run Acronis Info tool (instructions here > <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/entries/32393263-How-do-I-run-the-Acronis-Info-Report-Utility-">https://kaseya.zendesk.com/entries/32393263-How-do-I-run-the-Acronis-Info-Report-Utility-</a>) submit the output to Kaseya support along with the log sample</p> <p> </p> <p><strong>FURTHER INFORMATION</strong><br><br>To access the Acronis log for a backup taken with Kaseya Backup, go to Backup tab > backup Sets function and click the success/failed link in the "Result" column.</p> <p> </p> <p><strong>APPLIES TO</strong></p> <p>Kaseya, Backup, Acronis Backup and Recovery, VSA, KBU, </p> <p> </p> </article> </main>