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Manually Uninstall the Kaseya 32-bit Agent from Macs. - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="question">Question</h3> <p>How do I manually uninstall the Kaseya Agent from Mac machines?</p> <h3 data-id="answer">Answer</h3> <p>You can follow these steps:</p> <ol><li>Download the file <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/article_attachments/360016872918/KaseyaUninstall.pkg.zip" rel="undefined nofollow">KaseyaUninstall.pkg.zip</a> or grab the file from your Kaseya Server at <strong>\Kaseya\WebPages\ManagedFiles\VSAHiddenFiles\macInstall\KaseyaUninstall.pkg.zip</strong>, and copy it onto the Mac. The Uninstaller can also be downloaded from the <strong>.zip</strong> file attached to this KB article.</li> <li>Unzip the file.</li> <li>Run the <strong>KaseyaUninstall.pkg</strong> installer and choose to Install to the Macintosh Hardrive. Although this appears to be installing a product, it is actually running the uninstallation script for the Kaseya Agent.</li> <li>Log in with the user that installed the agent initially and delete the <strong>/var/tmp/kpid</strong> file. To do this launch Terminal and run the "<strong>rm -rf /var/tmp/kpid</strong>" command.</li> <li>Remove the agent with root rights, i.e. in Terminal run the "<strong>sudo rm -rf /var/tmp/kpid</strong>" command and then provide the root password</li> <li>The Kaseya Agent and all associated files will be removed.<br><br><strong>Note: </strong>Keep in mind that for <strong>Step 5</strong>, the machine needs to have a root password already active, i.e. a user with administrator rights has run the "password root" command and created a password for root. Also, failure to uninstall the <strong>Kaseya Agent</strong> following these steps but instead dragging and dropping the <strong>KUsrTsk</strong> application from <strong>Finder > Applications</strong> to the <strong>Trash</strong> can result in issues with a future <strong>Kaseya Agent</strong> that might need to be installed on the Mac machine.<br><strong>Applies to: </strong>All VSA's. </li> </ol><p><strong>NOTE</strong>: Not applicable to Big Sur.</p> </article> </main>